NOC Engineer, Commonwealth of Pennsylvania

  • Maintained uptime & performance for 4,000+ network nodes using enterprise monitoring observability tooling
  • Provided security-relevant situational awareness to leadership & appointed points of contact to support risk-informed decision-making
  • Functioned as primary network contact for 70,000+ Commonwealth personnel outside of regular business hours. Operated in a mission-critical, 24/7/365 environment, balanced availability, security, & risk trade-offs
  • Assisted with vulnerability findings & remediation tracking across enterprise endpoints & servers
  • Assessed operational & security risks impacting critical government infrastructure, including election systems, supported mitigation efforts through monitoring, escalation, & coordination with security stakeholders
  • Conducted site surveys regularly to ensure fully operational data center hardware
  • Monitored the condition of 100+ critical Commonwealth of PA URLs. Notified appointed POCs when service access was obstructed

Systems Administrator (M365, Azure AD, Endpoints) Orrstown Bank - (Sept 2024 - Current)

  • Led the deployment of 800+ Windows 11 endpoints for infrastructure standardization during bank M&A integration with PeoplesBank. Contributed to over 25% of resolved tickets during tenure
  • Utilized IAM principles via Microsoft Endpoint Manager/Intune to administer user endpoints, access, applications, & security groups. Incorporated identity-first security controls to align with organizational security policies
  • Managed identity & access controls for telecommunication devices utilizing RingCentral. Assigned user profiles, managed call route settings, & ensured compliance with communication policies in regulated services environment/li>
  • Configured routers & switches to support branch Ethernet LANs, improving network uptime & reducing latency by 20%
  • Enforced network access controls via Cisco ISE to secure connectivity across branch locations in a regulated financial environment
  • Authored knowledge base documentation that was used to provide in-person training to 50+ clients. Demonstrating the ability to translate complex technical concepts into actionable guidance

IT Support Specialist, Penn State Health - (Aug 2023 - Sept 2024)

  • Customer-facing security support for 20,000+ Windows 10 endpoints. Troubleshot hardware, software, & network issues to support hospital personnel with day-to-day technical issues
  • Utilized Splunk dashboards to investigate persistent network connectivity anomalies in a healthcare environment
  • Conducted customer-facing incident investigations related to access security, authentication failures, & endpoint issues, providing clear guidance to technical & non-technical users
  • Managed ITSM tools such as ServiceNow for escalated ticket review, & support. Resolved 10% of escalated tickets
  • Facilitated dynamic workplace adjustments in regards to the integration of new MFA solutions, consistent hospital mergers, & service disruptions
  • Employed Ivanti Endpoint Manager to deploy ready-to-use application packages to Windows 10 endpoints
  • Played instrumental role in bringing call abandonment rate down 10% for high volume call center; had a 70% first contact resolution rate through tenure

IS Govern Plan & Strategy Intern, Penn State Health - (June 2023 - Aug 2023)

  • Shadowed CIO of the IS department through daily meetings that included 4+ vendors
  • Configured a Meta Quest 2 Oculus for over 10 psychiatric patients for the University of Rochester
  • Collaborated with 8+ IS department executives to curate a strategic plan to track project progress
  • Rounded at various Penn State Health hospitals to consult staff members with their IT concerns